Shipping policy

SHIPPING
Shipping is calculated at checkout and varies based on your location and order size.
Enjoy free shipping* on all retail orders over $149.
(*Excludes wholesale orders.)

CLICK & COLLECT
Click & Collect is available from our warehouse in Springvale. Orders are typically ready within 24 hours.

COLLECTION HOURS
Monday to Friday, 10:00am-4:00pm
Please note: Hours may vary due to appointments. Kindly contact our team in advance to confirm a suitable time for collection.

WAREHOUSE ADDRESS
Flexie Springvale
Warehouse U1/64 Willow Avenue, Springvale VIC 3171
Access via the main driveway - Unit 1 UNDERGROUND

SHIPPING & DELIVERY
We use a range of trusted couriers for all deliveries, including Australia Post, Aramex, Couriers Please, TNT, and other reliable providers. Tracking details will be sent to your email once your order has been dispatched.

If you notice an error in your shipping details, please email us as soon as possible with your order number. If your order hasn’t been dispatched yet, we’ll do our best to update the details before shipping.

AUSTRALIA POST UPDATE
Australia Post no longer requires signatures for delivery. If you're not home, your parcel may be left in a safe location or a collection card will be provided. If you're home, the driver will confirm delivery by recording your name on their device before leaving the parcel at your door.

Please note: LOVR Designs is not liable for parcels once marked as delivered by the courier.